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Shipments and returns

Shipping

You can collect your order in person from our warehouse but please ensure that you call us on 0844 35 786 80 to pre-arrange

To help us deliver your order quickly please ensure the following information is sent

the full name and delivery address
contact phone numbers - we require a landline and a mobile number
If you do not give us this information then your order may be delayed

Once we have booked a delivery date with you then yoiu must ensure that someone is in to accept delivery or extra delivery charges could be incurred

You have upto 15 minuites to check the goods carefully upon delivery and only sign once you are satisfied that they have been received in a perfect condition.  Signing constitutes acceptance. Any discrepencies must be marked as damaged on the couriers note, and phoned through to us and the couriers office within 48 hours to validate a claim.

 

Returns

If you wish to cancel your order then items may be returned within 7 days by contacting us by phone (0844 35 786 80) for a RMA (Return merchandise authorisation) which must be shown outside the package. Any items returned without a RMA will be refused by our goods inwards department. We do not refund courier costs either way. It is the customer's responsibility to ensure the item(s) reach us in good condition and we will not be responsible for loss or damage of returned items so please ensure you take out the correct insurance cover. The customer must arrange for the return. Any non-faulty items will incur up to 25% handling charge. Some items that are non-returnable will be advertised as such. Auction items are non cancelable. Purchases made by businesses are not subject to cancellation.


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